Privacy Policy

1. Information We Collect

iptvintheuk collects minimal personal information necessary to provide our service. This includes: account credentials (username and password delivered via Telegram), payment information (processed securely through our payment processors, we do not store card numbers), device information for compatibility purposes, and usage data to improve service quality.

2. How We Use Your Information

We use collected information solely to: provide and maintain your IPTV subscription, process payments and deliver credentials, provide customer support via Telegram, improve our service based on usage patterns, and comply with legal obligations under UK data protection law.

3. Legal Basis for Processing (UK GDPR)

We process your personal data on the basis of contract performance (to deliver the subscription you purchased), legitimate interests (service improvement and fraud prevention), and legal obligation (tax and accounting records) as set out in the UK General Data Protection Regulation and the Data Protection Act 2018.

4. Data Storage and Security

Your data is stored with industry-standard encryption. We do not sell, trade, or transfer your personal information to third parties except as required to deliver our service (e.g., payment processors). Where data is transferred outside the UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

5. Telegram Communications

Our primary communication channel is Telegram. When you interact with our Telegram bot, your Telegram username and messages are processed to fulfil your service request. We do not store Telegram conversation history beyond what is necessary for service delivery.

6. Cookies and Tracking

Our website uses minimal cookies necessary for functionality. We do not use advertising trackers or sell browsing data. Analytics data collected is anonymised and used only to improve website performance.

7. Your Rights (UK GDPR)

As a UK resident, you have the right to: access the personal information we hold about you, correct inaccurate information, request erasure, restrict or object to processing, request data portability, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Data Retention

We retain your account information for the duration of your subscription plus 30 days after expiry. Payment records are retained for 6 years as required by UK tax law (HMRC). You may request deletion of your account data by contacting us via Telegram.

9. Contact for Privacy Matters

For privacy-related enquiries, contact us via our Telegram support bot. We will respond to privacy requests within one month, as required by UK GDPR.